Terms & Conditions
Your First Day
Arrival is always on a Sunday so you can start lessons on Monday. However if your travel programme means you arrive earlier, we can help with accommodation for that period. When you enrol you will be given a specific time when you should come to the school to register on your first day.
You should go to your host family before coming to school so you can meet them and leave your luggage. If arriving by public transport you will be given clear directions
The school is open for lessons on all public holidays subject to host family accommodation being available but is closed for the period 17/12/16 – 02/01/17
Terms and conditions
All enrolments are subject to the following conditions which become legally binding on acceptance of enrolment by Spencer School
1. PAYMENT OF FEES
The deposit of £250 must be paid when you enrol for a course. When we have received your Enrolment Form and £250 deposit we will reserve your course and accommodation and send you a Certificate of Enrolment confirming your course dates and the total price.
All fees must be paid in full NO later than 21 days before arrival. After payment you will be sent all necessary joining instructions and directions.
All payments must be made in UK Sterling. On credit card payments a 3% surcharge will be added to the total amount to cover credit card charges. No students will be allowed to participate in the programme unless payment is received in full prior to course commencement.
Some students require a Student Visa or Tourist Visa. Students should contact their local Embassy, Consulate or High Commission to ensure they are allowed to enter and study in the UK. Arranging the correct Visa is the sole responsibility of the student.
3. ACCIDENT & MEDICAL INSURANCE
We strongly recommend that all students take out an insurance policy to cover them against travel and medical problems, cancellation or the termination of their course. Spencer School will not be held responsible for any cost for not having an adequate travel insurance policy and for more information please contact us.
4. GENERAL REFUND POLICY
All refunds will be sent to the account of the person who has paid it. If a student’s visa application is rejected after payment has been received all fees will be refunded on providing we receive a visa refusal letter.
5. CANCELLATION POLICY
If you cancel your course because your visa application was refused we will refund 100% of fees paid on receipt of the original written visa refusal.
If you cancel your course or accommodation up to 21 days before the start date, we will refund the total fees paid (minus a handling fee of £75). If you cancel your course less than 21 days before the start date, the full value of all fees paid, (minus a handling fee of £75 will be transferred to another course of your choice at a later date.
6. WITHDRAWAL POLICY
Spencer School defines withdrawal as termination of a course once the course has started. If you wish to cancel all or part of your course or accommodation after your arrival 4 weeks’ notice must be given. The balance of the accommodation fees will be refunded in full for complete weeks and the balance of the tuition fees will be transferred to another course at a later date. If less than the required notice period is given, 4 weeks’ tuition and accommodation fees will still be deducted from the remaining balance.
7. OUR STUDENT DISCIPLINE PROCEDURE
Spencer School reserves the right to terminate the programme of any person whose behaviour is likely in our opinion to cause distress, damage or danger to other participants, Spencer School employees or anyone else. Spencer School reserves the right to terminate the programme of any person whose behaviour is contrary to applicable local laws. This behaviour includes but is not limited to: possession of illegal substances, damage to property, threatening or violent behaviour.
If students are found to be involved in bullying and harassment, in breach of school rules then action will be taken in accordance with our anti-bullying policy and our Student Discipline Policy. Minor offences may result in a verbal warning and/or suitable sanctions, continued unacceptable behaviour may result in removal from class for longer periods and further sanctions. More serious offences may result in formal disciplinary procedures and a written warning. The final course of action will be expulsion from the school.
Students who disregard the rules laid down by our staff may be sent home. Spencer School will not
be liable for any costs incurred in repatriating a person to their country of origin. No refunds will be made for any programme missed as a result of such termination.
9. RESOLUTION OF DISPUTES
If you have a problem with the sales process or the product you have been sold, please discuss it with our Director of Studies in the first instance.
If you have any concerns about your class or level, please speak to us immediately.
Spencer School reserves the right to change the particulars of the services, including changes to courses, locations, facilities, accommodation and dates of the programmes where circumstances beyond Spencer School’s control necessitate such changes or where the number of bookings received does not reach the minimum numbers required to operate a course viably
Spencer School and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. Spencer School will not be liable in the event that any service contracted to be supplied by Spencer School becomes impossible to supply for any reason or any cause outside the control of Spencer School.
12. FORCE MAJEURE
Spencer School is not liable in the event where it is unable to fulfil any service to which it is contractually bound because of fire, natural disaster, acts of government, failure of suppliers or subcontractors, labour disputes or other reasons which are outside it’s control.
13. PROMOTIONAL ACTIVITY
Students and their parents or guardians, where applicable, agree that the student’s photo, quotes and details of achievements may be used for promotional purposes without written consent or notification. If you do not want this to happen, please let us know.
14. DATA PROTECTION
Any information provided to Spencer School may be held on computer and shall be used in accordance with its data protection registration and the national data protection laws applicable.
All the above terms are applicable to direct students and agents unless variations are expressly agreed between the agent and Spencer School in writing.
16. MEDICAL TREATMENT
The student agrees that:
first aid and appropriate non-prescription medication may be given.
In an emergency, to be administered medication and treatment as instructed by medical authorities present including emergency dental, medical or surgical treatment , anaesthetic, blood transfusion